What is your return policy?

Neon Items Return Policy

Because of the fragile nature of the neon products, we do not accept returns on any neon product. Due to the shipping company damage claim requirements for neon, all claims for breakage must be made within 48 hours of the delivery. 

1.  We handle all damage claims, do not call FedEx or UPS. Just call us at 815-258-7514 or email us at zedds@sbcglobal.net with a description of the damage within 48 hours. 

2.  Please keep all the original box and package materials for the damage claims as sometimes the shipping company wants to see the damage.

3.  If it is a neon sign, sculpture, or clock, we will ship out replacement parts for the damage ASAP. All of the parts are easily interchangeable. You must inspect the item very carefully for damage as the shipping company only will honor ONE claim, if we have to send more parts, there will be a charge.

4.  All damaged neon posters will have to be picked up at your location and sent back to the manufacturer. You will receive a new neon poster. 

Other Items Return Policy:

On all other products, customers must be 100% satisfied with their purchase. If not, simply return the merchandise within 30 days of delivery in the ORIGINAL BOX for either a full refund of the cost of merchandise (original shipping cost not included) or a credit on a future purchase. Call us at 815-258-7514 or email us zedds@sbcglobal.net for detailed return instructions on your particular item. Please purchase shipping insurance on all return items for the amount that you originally paid for the item. We can not refund your money if the item arrives back to us broken.

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